PLEASE CONTACT US VIA CHAT instead of EMAIL please

So sorry for the HUGE sign, but we really do want to make sure we attend to all of our customers in a prompt and efficient manner.

PLEASE PLEASE PLEASE PLEASE PLEASE READ BELOW WHY WE EMPLORE YOU NOT TO SEND AN EMAIL. And are begging you to start a chat instead.

We are a very small business, but are still able to give our customers excellent customer service through the chat that is attached to our website that is provided by SHOPIFY.

HERE ARE THE BENEFITS FOR YOU WHEN USING OUR CHAT

FAST RESPONSE - Most times immediately but never longer than 24 hours
EFFECIENT - We can respond to your needs more efficiently be all of your information about your order is right in front of us while we are helping you and we can make changes to your order or in some cases even save you money. We can change addresses, fragrances, products etc. instantly during the chat.
OVERALL HAPPINESS- Shopify has worked hard to provide a tool to give it's sellers a happy experience that FAAAAAAR exceeds anything you will experience with email. We would like to give you that as well instead of the frustration of not hearing from us in a timely manner due to the awkwardness of using an email service that has nothing to do with Shopify or our business.

HERE ARE THE BENEFITS FOR OUR SMALL BUSINESS WHEN USING OUR CHAT

We are able to process ALL orders faster
We are able to give our customers excellent and fast customer service'
We are able to give the same excellent customer service as we did when we had our Etsy Shop because the Chat system here is almost identical to the Convo system on Etsy
We will avoid the dreaded 1 star reviews that say that we have horrible customer service which isn't true. We have horrible EMAIL customer service because we are not designed for that which is why we beg and plead to NOT EMAIL US. But when you insist on EMAILING US EVEN AFTER WE HAVE BEGGED AND PLEADED NOT TO the customer service is going to be horrible because our customer service is NOT designed to be administered through an off platform email. IT NEEDS TO BE WITHIN THE SAME PLATFORM---SHOPIFY!!!
We have to sift through spammers and scammers who pretend to be customers and actually make the impersonation real with a real product question, then give a sales pitch, or scam pitch with the gmail email OR sit on hold for literally hours with godaddy to access our ultra secure very expensive private email that signs us out and won't let us back in without hours of technical support from godaddy. This process takes time away from us actually doing what we love which is making wonderful products for our customers. Why? Because we actually have to answer the "fake customers" with the same attention as a real customer because we can't tell it's fake until after we answer the gmail.
Most important we can grow and be able to offer our best to our customers and grow. If you send an email that is like forcing an airplane to run on train tracks. An airplane IS NOT DESIGNED FOR TRAIN TRACKS. If you force an airplane on train tracks you can't complain that it's crashing. And Shopify knows that CHAT is better than email which is why they designed an excellent chat system. Because we know that chat is so efficient we have not one but two. You can send us a chat on our backup website skinlikebutter.com as well. It's not as efficient as the chat on our site here but it's 1 million times more efficient than any email we could possibly acquire.
Last but not least if you STILL INSIST ON SENDING AN EMAIL AFTER WE HAVE BEGGED AND PLEADED AND EXPLAINED WHY IT'S NOT AT ALL BENEFITING ANY OF OUR CUSTOMERS OR OUR BUSINESS you are helping to destroy our business. Because if you leave 1 star reviews on our site because we don't respond to an email that we begged you not to send you are helping to destroy a business that many people love. One person destroyed our Etsy store in 2020 that it took 7 years to build. You can read about it here. We have been in business since 2007 and have weathered many storms. We are in the process of rebuilding what was destroyed in 2020 and we would greatly appreciate it if could do this very important thing of sending us a chat instead of an email and not contribute to the destruction of our company.

CHAT OFFICE HOURS 6AM-9PM

SHOPPING AFTER OFFICE HOURS?

No worries. You are welcomed to leave a message on the chat and we will be happy to answer your question for you first thing in the morning. Simply visit the chat when you return and your answer will be waiting for you. If you have more questions will be be happy to chat with you live on your next shopping visit.

Please click on the little blue circle in the bottom right hand corner

We will be happy to answer any question you have via our chat on our website. Our usual response time is immediately, but never longer than 24 hours.

Final thoughts. This is the 1 star review that broke my heart and prompted this long explanation and me contacting shopify to see what I could do to remedy this situation.

As hard as we work on customer support this isn't true. What is true is that to her credit she shopped on the SHOP app and up until 5 minutes ago the only way to contact Skin Like Butter on the SHOP app was through email because we thought we had to put our email there. WeI contacted SHOPIFY to see if it was okay to ask customers to send a chat and they said yes and showed us the best way to do it. So since it was chat I have the transcripts to prove that it was okay. Therefore, if you are shopping on SHOP the only way to contact us is by coming to the website. There is no email address visible or available. Once you come from SHOP to our website and YOU then choose to IGNORE the chat and send an email YOU are choosing a much lower quality of customer service as she described in her 1 star review "Terrible customer service that blatantly ignores you..." Will you get ignored if you email us? YES!, because making wonderful products, answer CHAT MESSAGES, and shipping orders to make our customers happy comes first. After begging, and explaining why would NOT WANT YOU TO EMAIL US you can make the choice to ignore the chat. This is what will happen so you will know in advance

you will not receive an immediate response
we can't guarantee when you will receive a response when you choose to send an email instead of employing our highly effective chat system that was designed by SHOPIFY to give shoppers of SHOPIFY stores excellent customer service.
if you choose email you are OUT OF THE SHOPIFY realm and in the Microsoft/GoDaddy realm. Because we DO care about our customers, we wanted to make sure that they are as secure when they email us as they are when they chat with us. To that end we have obtained the highest security possible for our email-letschat@skinlikebutterhelp.com. Since the security is so high (fort knots high) it's very hard for us to access it quickly once it logs us out. So if you IGNORE our CHAT system which our preferred communication tool for customer service and was designed for shopping on SHOPIFY and choose our lowest priority communication tool you will be safe, but will not get a prompt response to your question or issue. Again since it is of the highest security we have to log in to check it, we don't get alerts, so we won't even know that you have sent it. Since we do get notifications of orders, and chat requests those two things take priority over checking our email for customers WHO HAVE CHOOSEN to ignore our strong request to NOT EMAIL US. The response to your email will not be our priority and if it takes longer than you would like you are welcomed to send a chat through the SHOPIFY chat system on our site and we will respond within 24 hours. However, if you refuse to ignore our chat system and YOU PREFER TO SEND AN EMAIL you are welcome to do that as well and wait for a response to your email.

As stated in the earlier analogy sending email to Skin Like Butter is like asking a Leer Jet to fly on train tracks. It's not designed for that. It can try but it probably won't end well for the jet or the passengers. However, if you board a Leer jet at the private concourse your will get impeccable service and get to your destination in luxury and safety. We can't stop you from choosing to send an email. Of course, you are free to do so, and since we do check our secure email periodically, we will respond to your email in the appropriate time and manner that is best for our business hear on Shopify, and our customers who love our business and products and have chosen to shop with us.

We look forward to chatting with you soon